The practical questions.
Do you have a minimum order?
No. We print on demand, so we can produce a single personalised item just as happily as a run of thousands. Useful whether you're testing a line or fulfilling at scale.
Will my customers know it's you?
No. Orders ship in plain, unbranded packaging with nothing that names or points back to Henagon. Tracking is returned to you, so your fulfilment partner stays invisible.
How fast can you turn orders around?
Lead times depend on the product and volume, but in-house UK production lets us move quickly, including short-notice and last-minute runs on key lines. We'll agree realistic timings up front.
Can you handle our seasonal peaks?
Yes. Plenty of partners use us purely as overspill, routing the overflow to us during peaks and promotions, then scaling back down. There's no obligation to send us everything.
What do you need from us for artwork?
We'll share clear print specs for each product: formats, sizes, colour and bleed. During onboarding we map your SKUs to our production requirements so files arrive ready to print.
Who owns the customer relationship?
You do, entirely. We never contact your customers or market to them. We're a production and dispatch partner behind the scenes. The relationship stays yours.
Can we order samples first?
Yes, and we'd encourage it. Samples and proofs are the best way to check quality and finish before you connect anything or commit to volume.
How do orders reach you?
However suits you: a direct connection to your store, our API, a scheduled file feed, or manual entry for low volumes. See the Integrations page for detail.